Refund policy

DYPER Return Policy

At DYPER, our mission is to reduce waste, lower emissions, and prioritize hygiene and safety for every family we serve. Because traditional returns create extra transportation emissions and waste — and because we never resell or redistribute opened or handled products for your baby’s safety — we do not offer standard returns at this time.

This policy applies exclusively to active subscribers.
One‑time purchases are not eligible for returns, exchanges, or credits.

We know every family’s needs are unique, and we’re always here to help.

For Subscribers Only

If you believe a return or adjustment is necessary, please contact our Customer Experience team at hello@dyper.com

Please note:

Customers are responsible for all return shipping fees and the cost of the return label.
Items must be unopened, unused, and in original condition to be considered.
Approval is not guaranteed. Each request is evaluated individually, and packaging must be unopened for hygiene and safety reasons.
When appropriate, we may apply the value of unopened packs toward a future subscription order to help reduce waste and keep your routine on track.

Final Sale Items

For hygiene, safety, and sustainability reasons, the following items are final sale and not eligible for return or exchange:

Single Packs
Baby Wipes
Accessories
Sale Items

Missed Subscription Cancellations

If a subscription renewal processes before cancellation, the order is considered final. Requests related to missed cancellations fall under our exception policy, and customers will be responsible for return shipping fees.

To avoid unwanted shipments, we encourage subscribers to adjust their upcoming order size or delivery date ahead of time.

Redo Free Returns Update

Redo Free Returns is no longer offered.
Orders purchased with Redo Free Returns before January 7, 2026 will still be honored under those terms.
Going forward, Redo Free Returns will not apply to new orders or subscriptions.